Privacy Policy
Privacy Policy (Sunpatch Guesthouse)
Last updated: 17 December 2025
Sunpatch Guesthouse (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and share personal information when you visit our website or contact us.
What we collect
We may collect personal information you provide, such as:
- Name, email address, phone number
- Booking/enquiry details (requested dates, number of guests, message content)
- Any other information you choose to send us via forms, email, or phone Sunpatch Guesthouse+1
We may also collect limited technical data when you browse our website (e.g., IP address, device/browser type, pages viewed) via cookies/analytics.
What we use it for
We use your information to:
- Respond to booking enquiries and messages
- Provide guest services and manage bookings
- Communicate with you about your stay or request
- Improve our website and user experience
Sharing your information
We only share personal information when needed to run our services, such as with:
- Website hosting and email/service providers (to operate the site and respond to enquiries)
- Professional service providers (e.g., accountants/IT) where required
If you book or pay through third-party platforms or services (e.g., booking sites), their privacy policies apply to information handled on their systems.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. No method of online transmission or storage is 100% secure.
Access and correction
You can request access to, or correction of, the personal information we hold about you.
Cookies
Our website may use cookies and similar technologies for basic functionality and (where enabled) analytics. You can usually disable cookies in your browser settings, but parts of the site may not work as intended.
Complaints and contact
For privacy questions, access/correction requests, or complaints, contact us:
Email: guesthouse@cargills.com.au Sunpatch Guesthouse
Address: 55 Ainslie Pde, Tomakin NSW 2537 Sunpatch Guesthouse